It is important that you understand who the REALTOR® is working for.

The seller and the buyer might have their own agent and in this case that means each one has a REALTOR® who is representing them.

In some cases buyers choose to contact the seller's agent directly. Under this arrangement the REALTOR® is representing the seller, and must do what is best for the seller. However, it may provide many valuable customer services to the buyer.

REALTOR®’s who are working with a buyer may even be a "sub-agent" of the seller. Under the sub-agency, both the listing brokerage and the co-operating brokerage must do what is best for the seller. This is true even though the sub-agent may provide many valuable customer services to the buyer. There are also some cases when the brokerage represents both the seller and the buyer, this is called multiple representation.

For additional information about working with a REALTOR® please see my Working with a REALTOR section and/or you may download the

OREA Working with a REALTOR® brochure

Photo REALTOR with Clients

Seller Representation / Sellers Agency

When a real estate brokerage represents a seller, it must do what is best for the seller of a property.

The listing agreement, also called the written contract, creates an agency relationship between the seller and the brokerage. This agreement then establishes the seller representation. It also explains services the brokerage will provide and establishes a fee arrangement for the REALTOR®'s services. The agreement also specifies what obligations a seller may have.

When it comes to the seller's agent, they must tell the seller anything known about a buyer. For example, if a seller's agent knows a buyer is willing to offer more for a property, that information must be shared with the seller.

The information that a seller shares with a seller's agent must be kept confidential from potential buyers and others.

Confidential information about the seller cannot be discussed. However, a buyer working with a seller's agent can expect fair and honest service from the seller's agent. This includes the disclosure of pertinent information about the property.

Buyer Representation / Buyers Agency

The real estate brokerage representing a buyer must do what is best for the buyer.

The written contract also called a buyer representation agreement, creates an agency relationship between the buyer and the brokerage. It establishes buyer representation and it also explains services the brokerage will provide. This agreement establishes a fee arrangement for the REALTOR®'s services and specifies what obligations a buyer may have.

Buyers will usually be obliged to work exclusively with that brokerage for a period of time.
Confidences a buyer shares with the buyer's agent must be kept confidential.

Although confidential information about the buyer cannot be disclosed, a seller working with a buyer's agent can expect to be treated fairly and honestly.

Multiple Representation / Dual Agency

There are occasions when a real estate brokerage will represent both the buyer and the seller. The buyer and seller must consent to this arrangement in writing. Under this multiple representation arrangement the brokerage must do what is best for both the buyer and the seller.

Since the brokerage's loyalty is divided between the buyer and the seller who have conflicting interests, it is essential that a multiple representation relationship be properly documented. Representation agreements specifically describe the rights and duties of everyone involved and any limitations to those rights and duties.

Code of Ethics

REALTORS® believe it is important that the people they work with understand their agency relationship. That's why requirements and obligations for representation and customer service are included in a Code of Ethics which is administered by the Real Estate Council of Ontario.

The Code requires REALTORS® to disclose in writing the nature of the services they are providing. It also encourages REALTORS® to obtain written acknowledgment of that disclosure.

The Code also requires REALTORS® to submit written representation and customer service agreements to buyers and sellers.

For additional information about working with a REALTOR® please see my Working with a REALTOR section and/or you may download the

OREA Working with a REALTOR® brochure



Google Rating

5      73 reviews


Photo of Kayla Prior

Kayla Prior
  January 28, 2023

We worked with Kim to sell our home in summer 2021 and couldn’t have asked for a better experience. Kim’s invaluable insights and intimate knowledge of the market in the area meant we could confidently prepare and list our home even in the uncertain conditions that existed at the time. Kim’s personability also made her a delight to work with and I would be happy to recommend her to anyone!

Photo of Bob Gill

Bob Gill
  January 25, 2023

We were referred to Lori and the VanDinther Team when we needed some trustworthy advice when deciding whether to renovate and stay or look for a more suitable already renovated home. Lori and her team provided unbiased solid advice based on their wealth of knowledge and experience in our market area. I would highly recommend the VanDinther Team for any Real Estate need you may have.

Photo of R L

R L
  January 13, 2023

We had a very good experience with Kimberly. Her knowledge of the area is excellent and she provided honest and insightful advice about different locations. She was responsive to our preferences. We couldn't attend our second pre-closing visit so she went herself and provided us with a video walk through which was really helpful. Her recommendations for services in the area were also a nice touch.

Photo of Shannon Ferr

Shannon Ferr
  January 13, 2023

Kim was our realtor and she was great! She is very knowledgeable about the Hamilton area and seemed to have our best interest in mind when helping us find a home. Some realtors can be pushy on you to buy quickly so they can collect commission, but we didn’t feel that way with Kim at all. Kim made the experience as enjoyable as it could be as first time home buyers.

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