It is important that you understand who the REALTOR® is working for.

The seller and the buyer might have their own agent and in this case that means each one has a REALTOR® who is representing them.

In some cases buyers choose to contact the seller's agent directly. Under this arrangement the REALTOR® is representing the seller, and must do what is best for the seller. However, it may provide many valuable customer services to the buyer.

REALTOR®’s who are working with a buyer may even be a "sub-agent" of the seller. Under the sub-agency, both the listing brokerage and the co-operating brokerage must do what is best for the seller. This is true even though the sub-agent may provide many valuable customer services to the buyer. There are also some cases when the brokerage represents both the seller and the buyer, this is called multiple representation.

For additional information about working with a REALTOR® please see my Working with a REALTOR section and/or you may download the

OREA Working with a REALTOR® brochure

Photo REALTOR with Clients

Seller Representation / Sellers Agency

When a real estate brokerage represents a seller, it must do what is best for the seller of a property.

The listing agreement, also called the written contract, creates an agency relationship between the seller and the brokerage. This agreement then establishes the seller representation. It also explains services the brokerage will provide and establishes a fee arrangement for the REALTOR®'s services. The agreement also specifies what obligations a seller may have.

When it comes to the seller's agent, they must tell the seller anything known about a buyer. For example, if a seller's agent knows a buyer is willing to offer more for a property, that information must be shared with the seller.

The information that a seller shares with a seller's agent must be kept confidential from potential buyers and others.

Confidential information about the seller cannot be discussed. However, a buyer working with a seller's agent can expect fair and honest service from the seller's agent. This includes the disclosure of pertinent information about the property.

Buyer Representation / Buyers Agency

The real estate brokerage representing a buyer must do what is best for the buyer.

The written contract also called a buyer representation agreement, creates an agency relationship between the buyer and the brokerage. It establishes buyer representation and it also explains services the brokerage will provide. This agreement establishes a fee arrangement for the REALTOR®'s services and specifies what obligations a buyer may have.

Buyers will usually be obliged to work exclusively with that brokerage for a period of time.
Confidences a buyer shares with the buyer's agent must be kept confidential.

Although confidential information about the buyer cannot be disclosed, a seller working with a buyer's agent can expect to be treated fairly and honestly.

Multiple Representation / Dual Agency

There are occasions when a real estate brokerage will represent both the buyer and the seller. The buyer and seller must consent to this arrangement in writing. Under this multiple representation arrangement the brokerage must do what is best for both the buyer and the seller.

Since the brokerage's loyalty is divided between the buyer and the seller who have conflicting interests, it is essential that a multiple representation relationship be properly documented. Representation agreements specifically describe the rights and duties of everyone involved and any limitations to those rights and duties.

Code of Ethics

REALTORS® believe it is important that the people they work with understand their agency relationship. That's why requirements and obligations for representation and customer service are included in a Code of Ethics which is administered by the Real Estate Council of Ontario.

The Code requires REALTORS® to disclose in writing the nature of the services they are providing. It also encourages REALTORS® to obtain written acknowledgment of that disclosure.

The Code also requires REALTORS® to submit written representation and customer service agreements to buyers and sellers.

For additional information about working with a REALTOR® please see my Working with a REALTOR section and/or you may download the

OREA Working with a REALTOR® brochure



Google Rating

5      89 reviews


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C L
  April 23, 2024

We received exemplary service from Team VanDinther and would not hesitate to recommend their services. Their expertise in marketing, pricing and communications far exceeded our expectations and resulted in multiple offers. Lori knew all the right people to get our home ready for market and her dedication to our success was apparent at every step of the process. It was a pleasure to work with such a friendly and efficient team!

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Erin O'Leary
  April 07, 2024

Lori and her team are excellent! We worked directly with Morgan and it was a great experience! Morgan was dedicated to finding us the right home. She really listened to our wants/needs and was sure to help us stick to what we were looking for. Morgan is very professional and made us feel comfortable throughout the process. We are very excited about our new home and would highly recommend this team! Thank you Morgan & Lori!

Photo of Lisa Potts

Lisa Potts
  April 04, 2024

Lori and her team are dedicated, supportive, available and personalize the entire home selling process. They work hard and get the best results. We are so pleased to have had the opportunity to work with such a great team and appreciate all they have done!!! Great work!

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Sharon Dawson
  March 28, 2024

Our first time selling a home, Lori and her team made the whole process, every step of the way, incredibly easy! Under her leadership and recommendations with amazing contacts, we got the house up and ready to sell quickly. We sold within in two days!! In a somewhat daunting process, Lori and her team communicated with us, with updates and response times were immediate! We are eternally grateful Lori, we couldn’t have done this without you! We would definitely recommend Lori VanDinther and her incredible team!!!! Special thanks to Morgan for all her help too!!

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