It is important that you understand who the REALTOR® is working for.

For example, both the seller and the buyer may have their own agent which means they each have a REALTOR® who is representing them.

Or, some buyers choose to contact the seller's agent directly. Under this arrangement the REALTOR® is representing the seller, and must do what is best for the seller, but may provide many valuable customer services to the buyer.

A REALTOR® working with a buyer may even be a "sub-agent" of the seller. Under sub-agency, both the listing brokerage and the co-operating brokerage must do what is best for the seller even though the sub-agent may provide many valuable customer services to the buyer. If the brokerage represents both the seller and the buyer, this is multiple representation.

For additional information about working with a REALTOR® please see my Working with a REALTOR section and/or you may download the

OREA Working with a REALTOR® brochure

Photo REALTOR with Clients

Seller Representation / Sellers Agency

When a real estate brokerage represents a seller, it must do what is best for the seller of a property.

A written contract, called a listing agreement, creates an agency relationship between the seller and the brokerage and establishes seller representation. It also explains services the brokerage will provide, establishes a fee arrangement for the REALTOR®'s services and specifies what obligations a seller may have.

A seller's agent must tell the seller anything known about a buyer. For instance, if a seller's agent knows a buyer is willing to offer more for a property, that information must be shared with the seller.

Confidences a seller shares with a seller's agent must be kept confidential from potential buyers and others.

Although confidential information about the seller cannot be discussed, a buyer working with a seller's agent can expect fair and honest service from the seller's agent and disclosure of pertinent information about the property.

Buyer Representation / Buyers Agency

A real estate brokerage representing a buyer must do what is best for the buyer.

A written contract, called a buyer representation agreement, creates an agency relationship between the buyer and the brokerage, and establishes buyer representation. It also explains services the brokerage will provide, establishes a fee arrangement for the REALTOR®'s services and specifies what obligations a buyer may have.

Typically, buyers will be obliged to work exclusively with that brokerage for a period of time.

Confidences a buyer shares with the buyer's agent must be kept confidential.

Although confidential information about the buyer cannot be disclosed, a seller working with a buyer's agent can expect to be treated fairly and honestly.

Multiple Representation / Dual Agency

Occasionally a real estate brokerage will represent both the buyer and the seller. The buyer and seller must consent to this arrangement in writing. Under this multiple representation arrangement, the brokerage must do what is best for both the buyer and the seller.

Since the brokerage's loyalty is divided between the buyer and the seller who have conflicting interests, it is absolutely essential that a multiple representation relationship be properly documented. Representation agreements specifically describe the rights and duties of everyone involved and any limitations to those rights and duties.

Code of Ethics

REALTORS® believe it is important that the people they work with understand their agency relationship. That's why requirements and obligations for representation and customer service are included in a Code of Ethics which is administered by the Real Estate Council of Ontario.

The Code requires REALTORS® to disclose in writing the nature of the services they are providing, and encourages REALTORS® to obtain written acknowledgment of that disclosure.

The Code also requires REALTORS® to submit written representation and customer service agreements to buyers and sellers.

For additional information about working with a REALTOR® please see my Working with a REALTOR section and/or you may download the

OREA Working with a REALTOR® brochure



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Danielle Lapointe
  May 11, 2022

I just bought my first home with Kimberly’s help! I can’t thank Kimberly and the VanDinther team enough. Kimberly was such a great help during an incredibly challenging seller’s market. As an out-of-town buyer, I really relied upon Kimberly’s knowledge and expertise, and I was so grateful that she was able and willing to do virtual tours with me. She has a fantastic understanding of Burlington and Oakville’s condo market, I felt really confident in the advice that she gave me. Working with a realtor who works within a team also proved to be a great benefit- when I expanded my search to Milton, Morgan was able to lead a virtual tour in a short turn around and I ended up finding my perfect first home. This team is great. I can’t recommend Kimberly enough and there is no doubt in my mind that I will work with her again when I am ready to look for my next home. Thank you!

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Lauren Wing
  April 30, 2022

We can't thank the VanDinther team enough for helping us persevere through a tough market and find a beautiful home. Morgan and Lori were were always available to organize showings, to provide market insights, and to give us the tools and support we needed to land a property we love. We so appreciate all of the work they did behind the scenes to provide us with an easy-to-navigate plan forward, often at short notice. We highly recommend Team VanDinther!

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Brad Rooke
  April 21, 2022

Good people are hard to find. Good honest people are even harder to find. Lori and her team proved to be both and earned the right to be called trusted advisors. Lori's real estate experience was drawn upon to read market conditions, map competitive landscape, formulate a pricing strategies, and deliver a unique marketing plan that allowed us to sell our home on time while achieving our target. price. Not easily achieved as some foreseen and unforeseen challenges materialized. Without a seasoned professional such as Lori by our side to navigate us through the process we would not have realized such a positive outcome. We enjoyed a positive professional experience and have many accolades for Lori and her team.

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Bette Dodds
  April 07, 2022

Many thanks to Lori and Morgan for taking me through the steps of selling my house, it had been over 30 years and the real estate market has changed tremendously! I was definitely in good hands, they are very professional and I was happy with the results!

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