It is important that you understand who the REALTOR® is working for.

The seller and the buyer might have their own agent and in this case that means each one has a REALTOR® who is representing them.

In some cases buyers choose to contact the seller's agent directly. Under this arrangement the REALTOR® is representing the seller, and must do what is best for the seller. However, it may provide many valuable customer services to the buyer.

REALTOR®’s who are working with a buyer may even be a "sub-agent" of the seller. Under the sub-agency, both the listing brokerage and the co-operating brokerage must do what is best for the seller. This is true even though the sub-agent may provide many valuable customer services to the buyer. There are also some cases when the brokerage represents both the seller and the buyer, this is called multiple representation.

For additional information about working with a REALTOR® please see my Working with a REALTOR section and/or you may download the

OREA Working with a REALTOR® brochure

Photo REALTOR with Clients

Seller Representation / Sellers Agency

When a real estate brokerage represents a seller, it must do what is best for the seller of a property.

The listing agreement, also called the written contract, creates an agency relationship between the seller and the brokerage. This agreement then establishes the seller representation. It also explains services the brokerage will provide and establishes a fee arrangement for the REALTOR®'s services. The agreement also specifies what obligations a seller may have.

When it comes to the seller's agent, they must tell the seller anything known about a buyer. For example, if a seller's agent knows a buyer is willing to offer more for a property, that information must be shared with the seller.

The information that a seller shares with a seller's agent must be kept confidential from potential buyers and others.

Confidential information about the seller cannot be discussed. However, a buyer working with a seller's agent can expect fair and honest service from the seller's agent. This includes the disclosure of pertinent information about the property.

Buyer Representation / Buyers Agency

The real estate brokerage representing a buyer must do what is best for the buyer.

The written contract also called a buyer representation agreement, creates an agency relationship between the buyer and the brokerage. It establishes buyer representation and it also explains services the brokerage will provide. This agreement establishes a fee arrangement for the REALTOR®'s services and specifies what obligations a buyer may have.

Buyers will usually be obliged to work exclusively with that brokerage for a period of time.
Confidences a buyer shares with the buyer's agent must be kept confidential.

Although confidential information about the buyer cannot be disclosed, a seller working with a buyer's agent can expect to be treated fairly and honestly.

Multiple Representation / Dual Agency

There are occasions when a real estate brokerage will represent both the buyer and the seller. The buyer and seller must consent to this arrangement in writing. Under this multiple representation arrangement the brokerage must do what is best for both the buyer and the seller.

Since the brokerage's loyalty is divided between the buyer and the seller who have conflicting interests, it is essential that a multiple representation relationship be properly documented. Representation agreements specifically describe the rights and duties of everyone involved and any limitations to those rights and duties.

Code of Ethics

REALTORS® believe it is important that the people they work with understand their agency relationship. That's why requirements and obligations for representation and customer service are included in a Code of Ethics which is administered by the Real Estate Council of Ontario.

The Code requires REALTORS® to disclose in writing the nature of the services they are providing. It also encourages REALTORS® to obtain written acknowledgment of that disclosure.

The Code also requires REALTORS® to submit written representation and customer service agreements to buyers and sellers.

For additional information about working with a REALTOR® please see my Working with a REALTOR section and/or you may download the

OREA Working with a REALTOR® brochure



Google Rating

5      68 reviews


Photo of Jan Hall

Jan Hall
  August 30, 2022

Photo of Anastasiia Pysarchuk

Anastasiia Pysarchuk
  July 22, 2022

We couldn't be happier with how we were treated and worked with by Melissa Uba of the Lori VanDinther Team. She was extremely responsive and very pro-active on communicating with us. My brother and I came from Ukraine a couple months ago and it was very important to find someone who could guide us. Mellisa became that person and did everything to help with first leasing experience in Canada. The process went so smoothly and she was an absolute pleasure to work with. She was very knowledgeable about the process and was a great resource. She offered her opinion when we asked and helped us to consider things we hadn’t thought of. We’ll definitely reach out to Melissa in the future and we highly recommend her!

Photo of Monica Leoni

Monica Leoni
  June 21, 2022

Lori VanDinther and her team are dedicated professionals who love what they do and who make your experience a personal one. We had the pleasure of working with Melissa Uba recently and we could not be more grateful for her help. We are currently hosting two young Ukrainians in our home, who recently began the process of finding their own place to live in a very difficult and expensive Burlington market. Melissa handled the situation delicately and compassionately, getting to know the needs and realities of our guests first, and then catering her searches to meet them on every level. Melissa showed professionalism and empathy throughout, and made every viewing a positive and hopeful experience. We recommend her highly!!

Photo of Wendy Walker

Wendy Walker
  May 27, 2022

Lori and her team are extremely professional and knowledgeable. In a changing market Lori and her team nailed it! The sale of my home went quickly and without any problems. The expertise in knowing the data in the market to their confidence in selling my home quickly and at a good market value was unprecedented. The communication with all team members from start to finish was fabulous. Thank you again for doing a fantastic job! Wendy Walker

View All Google Reviews


RE/MAX Escarpment Realty Inc., Brokerage logo

MLS®, Multiple Listing Service®, and all related graphics are trademarks of The Canadian Real Estate Association.
REALTOR®, REALTORS®, and all related graphics are trademarks of REALTOR® Canada Inc. a corporation owned by The Canadian Real Estate Association and the National Association of REALTORS®.