It is important that you understand who the REALTOR® is working for.

The seller and the buyer might have their own agent and in this case that means each one has a REALTOR® who is representing them.

In some cases buyers choose to contact the seller's agent directly. Under this arrangement the REALTOR® is representing the seller, and must do what is best for the seller. However, it may provide many valuable customer services to the buyer.

REALTOR®’s who are working with a buyer may even be a "sub-agent" of the seller. Under the sub-agency, both the listing brokerage and the co-operating brokerage must do what is best for the seller. This is true even though the sub-agent may provide many valuable customer services to the buyer. There are also some cases when the brokerage represents both the seller and the buyer, this is called multiple representation.

For additional information about working with a REALTOR® please see my Working with a REALTOR section and/or you may download the

OREA Working with a REALTOR® brochure

Photo REALTOR with Clients

Seller Representation / Sellers Agency

When a real estate brokerage represents a seller, it must do what is best for the seller of a property.

The listing agreement, also called the written contract, creates an agency relationship between the seller and the brokerage. This agreement then establishes the seller representation. It also explains services the brokerage will provide and establishes a fee arrangement for the REALTOR®'s services. The agreement also specifies what obligations a seller may have.

When it comes to the seller's agent, they must tell the seller anything known about a buyer. For example, if a seller's agent knows a buyer is willing to offer more for a property, that information must be shared with the seller.

The information that a seller shares with a seller's agent must be kept confidential from potential buyers and others.

Confidential information about the seller cannot be discussed. However, a buyer working with a seller's agent can expect fair and honest service from the seller's agent. This includes the disclosure of pertinent information about the property.

Buyer Representation / Buyers Agency

The real estate brokerage representing a buyer must do what is best for the buyer.

The written contract also called a buyer representation agreement, creates an agency relationship between the buyer and the brokerage. It establishes buyer representation and it also explains services the brokerage will provide. This agreement establishes a fee arrangement for the REALTOR®'s services and specifies what obligations a buyer may have.

Buyers will usually be obliged to work exclusively with that brokerage for a period of time.
Confidences a buyer shares with the buyer's agent must be kept confidential.

Although confidential information about the buyer cannot be disclosed, a seller working with a buyer's agent can expect to be treated fairly and honestly.

Multiple Representation / Dual Agency

There are occasions when a real estate brokerage will represent both the buyer and the seller. The buyer and seller must consent to this arrangement in writing. Under this multiple representation arrangement the brokerage must do what is best for both the buyer and the seller.

Since the brokerage's loyalty is divided between the buyer and the seller who have conflicting interests, it is essential that a multiple representation relationship be properly documented. Representation agreements specifically describe the rights and duties of everyone involved and any limitations to those rights and duties.

Code of Ethics

REALTORS® believe it is important that the people they work with understand their agency relationship. That's why requirements and obligations for representation and customer service are included in a Code of Ethics which is administered by the Real Estate Council of Ontario.

The Code requires REALTORS® to disclose in writing the nature of the services they are providing. It also encourages REALTORS® to obtain written acknowledgment of that disclosure.

The Code also requires REALTORS® to submit written representation and customer service agreements to buyers and sellers.

For additional information about working with a REALTOR® please see my Working with a REALTOR section and/or you may download the

OREA Working with a REALTOR® brochure



Google Rating

5      84 reviews


Photo of Julie Koch

Julie Koch
  October 30, 2023

Kim did a fantastic job of helping me sell my home on a time crunch. She made sure to always keep me updated which really helped during my first time selling. I also highly recommend the team she used to stage my home. They were very professional and made my home look straight out of a magazine! All together, I am happy with my experience and would recommend the VanDinther team to my friends.

Photo of Nicole Di Rado

Nicole Di Rado
  October 24, 2023

We worked with Kim to buy our first home and to say it was a fantastic experience is an understatement! Kim is so helpful, knowledgeable and responsive. We felt so supported and reassured throughout the entire process. She truly goes above and beyond. We cannot recommend this team enough!!

Photo of Carolyn Hill

Carolyn Hill
  August 13, 2023

We had the pleasure of working with Lori and Kim in selling our current home and finding our new home. It was all done very quickly and easily with the help of this great team! Response time from them was always immediate. Negations through the entire process were handled extremely well and a lot of hard work was put in by both Lori and Kim. We would highly recommend them to all our friends and family. Thanks to both of you for a job well done! We are so happy!

Photo of Genevieve Turner

Genevieve Turner
  August 06, 2023

We had the pleasure of working with all three Morgan, Lori, and Kim as first time buyers. The team was always available to answer our questions and gave great advice. Thanks to them, we got our dream starter home after looking for only a few weeks. Would highly recommend the team to anyone looking to buy/sell in the area. Thank you Van Dinther team!!

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